Privacy Policy
Last updated: December 2024
1. Introduction
Pepper ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
We may collect information about you in a variety of ways, including:
- Email Address: When you sign up for our waitlist or contact us
- Business Information: When you provide details about your business during onboarding
- Call Data: Transcripts, recordings, and metadata from calls handled by Pepper
- Usage Data: Information about how you interact with our services (IP address, browser type, etc.)
- Customer Data: Information about callers to your business, as processed through Pepper
3. How We Use Your Information
We use the information we collect to:
- Provide and improve our services
- Process and respond to your requests
- Send you updates, notifications, and promotional materials
- Monitor and analyze usage patterns and trends
- Prevent fraud and ensure security
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service providers who assist in operating our website and conducting our business
- Law enforcement when required by law
- Business partners with your consent
- Other parties in connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Object to the processing of your information
- Request restriction of processing
- Withdraw your consent at any time
To exercise any of these rights, please contact us at hello@pepper-ai.com.
7. Call Recording and Storage
Pepper records and stores calls for quality assurance, training, and customer service purposes. Call recordings may be retained for up to 90 days unless you request deletion. You can access and delete call recordings through your Pepper dashboard.
8. Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date of this policy. Your continued use of our services following the posting of revised Privacy Policy means you accept and agree to the changes.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: hello@pepper-ai.com
Website: pepper-ai.com